My wife doesn't like the look of the pin pad on the door as she doesn't like having three different things on the outside of the door (a door handle, a deadbolt key, and then the Simplisafe pin pad). How close does the pin pad have to be to the smart lock for it to work (once they're already pair

Hi @Yngvai, The Pin Pad has a range of 50 feet, so it can be mounted slightly to the side of your door.

My wife doesn't like the look of the pin pad on the door as she doesn't like having three different things on the outside of the door (a door handle, a deadbolt key, and then the Simplisafe pin pad). How close does the pin pad have to be to the smart lock for it to work (once they're already pair

Hi @Yngvai, Your current door should not cause any issues or damage your Smart Lock. If you try to lock your door and the deadbolt doesn't latch correctly, your Smart Lock will give you an error message and revert to its unlocked position. With t

Just bought Smart Lock for our existing deadbolt. We will be getting new doors within 2-3 months, but I wanted to start using the Smart Lock right away on our existing deadbolt. However, our current door isn't perfectly aligned. Sometimes the deadbolt slides smoothly if the door is closed shut wi

Just bought Smart Lock for our existing deadbolt. We will be getting new doors within 2-3 months, but I wanted to start using the Smart Lock right away on our existing deadbolt. However, our current door isn't perfectly aligned. Sometimes the deadbolt slides smoothly if the door is closed shut wi

Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so.  Very annoying ?

Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so.  Very annoying ?