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jongarrison

joined community.

November 14, 2021

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Deadbolt Jammed For Manual Usage (Works perfectly from keypad or app)

Hi, I have two Simplisafe deadbolts that I purchased a couple of months ago. The electronics work perfectly, when the lock is unlocked or locked from the keypad or app they work perfectly every time. However, probably about 75% of the time, when I try to use the key or the manual knob, the device is

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Just wanted to update here for others that might be seeing this issue. Simplisafe support did get in touch with me and we tried a number of things with some positive/mixed results. The support experience (with Christopher) has been excellent. A fu

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Smart Lock will not Manually Lock

If I use the pin pad or phone app to unlock the door, it will NOT allow me to manually lock the door once I am inside. The smart lock knob will not move. I can however use the phone app to lock the door. Issue started about a month after installation. If I manually unlock the

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I am having the same problem in two new Simplisafe Smart Locks. I purchased them a couple of months ago from two different places. Both exhibit exactly the same jammed for manual usage behavior described here and it is very concerning. Both locks fun

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door lock not manually unlocking when locked using the app

Major Safety Issue---Recently after an update or something I have found that my simplysafe door lock will not unlock from the inside if the lock is closed using the app or the keypad. No matter how much you try the lock will not unlock. This is a MAJOR safety issue. If you lock the door manually the

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I am having the same problem in two new Simplisafe Smart Locks. I purchased them a couple of months ago from two different places. Both exhibit exactly the same jammed for manual usage behavior described here and it is very concerning. Both locks fun

Deadbolt Jammed For Manual Usage (Works perfectly from keypad or app)

Hi, I have two Simplisafe deadbolts that I purchased a couple of months ago. The electronics work perfectly, when the lock is unlocked or locked from the keypad or app they work perfectly every time. However, probably about 75% of the time, when I try to use the key or the manual knob, the device is

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jongarrison

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Deadbolt Jammed For Manual Usage (Works perfectly from keypad or app)

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tim_in_nc

Smart Lock will not Manually Lock

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markviolet1

door lock not manually unlocking when locked using the app

jongarrison

Deadbolt Jammed For Manual Usage (Works perfectly from keypad or app)

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