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harriet_c

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November 14th, 2021

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harriet_c
replied to a comment on 's post

3 years ago

I also have a camera that records that there is motion. I even turn the motion off and it still goes on until the battery dies usually.  

Hi @mcdover,   How many motion events do you get in a typical day? If you're getting 10+ motion events a day, that could be the issue, and setting up motion zones could help!    Also, when you charge the battery, make sure you're u

harriet_c
followed 's post

3 years ago

How do I purchase extra magnets to put on a window so you can sleep with the window slightly open?

harriet_c
replied to a comment on 's post

3 years ago

How do I purchase extra magnets to put on a window so you can sleep with the window slightly open?

Hi @tessiergeo! The regular magnet's dimensions are 0.5” W x 1.5” H x 0.62” L. The smaller "Slim" magnet's dimensions are 0.39" W X 1.10" H x 0.20" L. 

harriet_c
followed 's post

3 years ago

Just installed my system. Set all the sensors to not chime during Home setting. When I went to the outdoor camera settings I could not find the same selection to adjust the outdoor camera. Does the camera alarm when in the Home setting?

harriet_c
replied to a comment on 's post

3 years ago

Just installed my system. Set all the sensors to not chime during Home setting. When I went to the outdoor camera settings I could not find the same selection to adjust the outdoor camera. Does the camera alarm when in the Home setting?

Hi @breeves2245,   It is correct that you cannot put the camera into Off/Home/Away modes as it is always on. However, the Outdoor Camera will not set off an alarm. The alarm in the Outdoor Camera will only sound if the alarm in the Base Statio

harriet_c
followed 's post

3 years ago

Can I use the Key fob panic button away from the primary protected location?

harriet_c
replied to a comment on 's post

3 years ago

Can I use the Key fob panic button away from the primary protected location?

Hi @minhonour,   The red button on the top of the Keyfob is a panic button! If you press that, it will alert our monitoring team that you need help. 

harriet_c
followed 's post

3 years ago

I just purchased the Gen 3 base station and sensors to upgrade my existing original system. I have the interactive monitoring plan now, and want to monitor the new upgraded system, but not the old one which I will soon be replacing. How do I do this? I don't want to be billed for 2 systems for i

harriet_c
commented on 's post

3 years ago

I just purchased the Gen 3 base station and sensors to upgrade my existing original system. I have the interactive monitoring plan now, and want to monitor the new upgraded system, but not the old one which I will soon be replacing. How do I do this? I don't want to be billed for 2 systems for i

Hi @john1545, Please give us a call at 800-548-9508, so our Support team can help you get your account transferred to the new system. 

harriet_c
followed 's post

3 years ago

I am trying to update my guest password, but cannot locate. Can anyone tell where it is changed?