‎jeffdarter | SimpliSafe Support Home
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jeffdarter

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November 14th, 2021

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jeffdarter
joined community.

November 14, 2021

J

jeffdarter
posted a post

September 22, 2021

4 years ago

In the camera settings for the outside camera, there is a toggle for "motion notifications". Is it supposed to trigger a push notification to my phone upon motion detection?  If not, then what?

jeffdarter
commented on 's post

4 years ago

Hi folks, We've got another one rolling out to all users soon. You'll notice from the smaller bump in version number, it's a smaller update this time, mostly for further refinements to WiFi connectivity. Of course, we still recommend installing to keep your system in good shape! If you've never upda

J

So in order to get up-to-date, do I need a firmware updates on my base or just the keypad? And since there doesn't seem to be a way to fix the wifi update method should I just demand new hardware WITH the current firmware when I call support?

jeffdarter
replied to a comment on 's post

4 years ago

Hi folks, We've got another one rolling out to all users soon. You'll notice from the smaller bump in version number, it's a smaller update this time, mostly for further refinements to WiFi connectivity. Of course, we still recommend installing to keep your system in good shape! If you've never upda

J

Johnny, Thanks for your reply, but I'm still not seeing a "gear icon" on the keypad and I get the same message when I go to the "check for updates" menu option (system is up to date). Is the push you did what was supposed to update my system so tha

jeffdarter
commented on 's post

4 years ago

Hi folks, We've got another one rolling out to all users soon. You'll notice from the smaller bump in version number, it's a smaller update this time, mostly for further refinements to WiFi connectivity. Of course, we still recommend installing to keep your system in good shape! If you've never upda

J

I'm in the same boat. Base station firmware still at 1.6.8 and no prompts for update.  When I use the keypad to check it just comes back "system is up to date".  is there another way that will FORCE an update - power, reset, etc??

jeffdarter
replied to a comment on
jeffdarter
's post

4 years ago

J

I'm trying to change the alarm mode on an entry sensor to send a "secret alert" in home mode (on my android phone app). There are 3 radio button choices, "Alarm", "Secret alert" and "Disabled".  After selecting the 2nd option there is no OK or SAVE button.  Clicking outside the popup just

J

Thanks for looking into that further. I probably do have the display settings magnified.  But rather than change everything else on my phone, I'll just use the online dashboard until the android app gets fixed.

jeffdarter
commented on
jeffdarter
's post

4 years ago

J

I'm trying to change the alarm mode on an entry sensor to send a "secret alert" in home mode (on my android phone app). There are 3 radio button choices, "Alarm", "Secret alert" and "Disabled".  After selecting the 2nd option there is no OK or SAVE button.  Clicking outside the popup just

J

NOPE! What you described is my EXPECTED app behavior too - and what I have tried over and over again.  Give it a hands-on try and you'll see that it doesn't make the change.  It works fine in the online dashboard but it's an entirely diffe

jeffdarter
commented on
jeffdarter
's post

4 years ago

J

I'm trying to change the alarm mode on an entry sensor to send a "secret alert" in home mode (on my android phone app). There are 3 radio button choices, "Alarm", "Secret alert" and "Disabled".  After selecting the 2nd option there is no OK or SAVE button.  Clicking outside the popup just

J

New SS3 system. Using the android phone app: Main screen: upper left corner hamburger menu :Settings ::Device Settings :::(Entry sensor selected) - Entry Settings ::::Alarm Mode - Home :::::Alarm/Secret Alert/Disabled (radio buttons) ::::::

J

jeffdarter
posted a post

June 28, 2021

4 years ago

I'm trying to change the alarm mode on an entry sensor to send a "secret alert" in home mode (on my android phone app). There are 3 radio button choices, "Alarm", "Secret alert" and "Disabled".  After selecting the 2nd option there is no OK or SAVE button.  Clicking outside the popup just