‎burtonrw | SimpliSafe Support Home

burtonrw

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November 14th, 2021

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burtonrw
commented on 's post

3 months ago

The Problem: When a smoke or CO alarm head goes into the alarm state, it will sound its internal alarm, and alert the base station. This sets the base station off, and starts the process with SimpliSafe Monitoring. However, it does not alert any other heads in the home. This creates major problems w

Does anyone from SS keep up with these chats? Maybe a complaint to the Consumer Product Safeth Commission would get their attention.  At the very least, the marketing for these units is deceptive and misleading.  I just don’t get why they

burtonrw
liked 's comment

9 months ago

+1, to include '8th generation ionization detectors' to meet 2024 NFPA standards.

burtonrw
liked 's comment

9 months ago

I have the same issue

burtonrw
followed 's post

1 year ago

The Problem: When a smoke or CO alarm head goes into the alarm state, it will sound its internal alarm, and alert the base station. This sets the base station off, and starts the process with SimpliSafe Monitoring. However, it does not alert any other heads in the home. This creates major problems w

burtonrw
replied to a comment on 's post

1 year ago

The Problem: When a smoke or CO alarm head goes into the alarm state, it will sound its internal alarm, and alert the base station. This sets the base station off, and starts the process with SimpliSafe Monitoring. However, it does not alert any other heads in the home. This creates major problems w

Absolutely correct, Hugh. There is no way to characterize what SS is doing here as anything other than deception. It's absolutely absurd that SimpliSafe markets these new combo detectors as "Next Generation Hazard Protection" when they don't meet c

burtonrw
followed 's post

1 year ago

SimpliSafe needs to make changes to smoke and carbon monoxide detector functions to meet new code requirements. One of these requirements is to have all detectors alarm when one detector detects smoke.  Just found out first alert has a battery operated detector which communicates with all dete

burtonrw
commented on 's post

1 year ago

SimpliSafe needs to make changes to smoke and carbon monoxide detector functions to meet new code requirements. One of these requirements is to have all detectors alarm when one detector detects smoke.  Just found out first alert has a battery operated detector which communicates with all dete

It's absolutely absurd that SimpliSafe markets these new combo detectors as "Next Generation Hazard Protection" when they don't meet code. Interconnected detectors have been required by code for DECADES pretty much everywhere. Also, SS customer ser

burtonrw
joined community.

November 14, 2021

burtonrw
commented on 's post

4 years ago

It would be nice if we could set quiet hours where chimes and voice prompts were quieter. I don't want to wake up other family members at night

As an alternative, if there were a quick way to temporarily disable the voice prompts and chimes, that would be great. When I leave home early in the morning and my wife is still sleeping, the only way I can get out without the SimpliSafe system wak