‎dave_2036 | SimpliSafe Support Home

‎dave_2036 | SimpliSafe Support Home

Why no 1080 Resolution Option?

1080 resolution setting options on my 2nd SimpliCam seems to have disappeared since after I first installed it. - What the heck? It was available when I 1st set it up! Doorbell cam still allows/shows 1080 options, but the simplicams all of a sudden on their settings dashboard only

The SimpliCam is 720P max - there was an app update a while ago which made the 1080P setting available for the SimpliCam even though it didn't actually do anything. There was a subsequent app update which removed the erroneous 1080P option for the Si

Doorbell reset????

I installed the doorbell and got it working. I was in the middle of trying to signup for the service. The doorbell disconnected and will not re-aquire. I deleted the camera from the app and was going to reinstall. The doorbell shows Blue Ring but I can't see it on the phone... it does not detect the

The top button refers to the SimpliCam - the Doorbell reset is the large button on the back

Incorrect Time Stamp in Alerts and Notifications

My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time. However, I am in Central time. The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page. Where do I Set the Time Zone in the Control Pa

When I log in from the original page I am immediately redirected to the new dashboard. After I'm logged in even if I use a link to the original dashboard (sample below) I am redirected to the new dashboard. Probably because I only have an SS3 system

Incorrect Time Stamp in Alerts and Notifications

My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time. However, I am in Central time. The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page. Where do I Set the Time Zone in the Control Pa

Logging in from that page (which is the one I use) takes me to https://webapp.simplisafe.com/#/dashboard

Incorrect Time Stamp in Alerts and Notifications

My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time. However, I am in Central time. The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page. Where do I Set the Time Zone in the Control Pa

If they get enough calls maybe they'll add the time zone option the new Control Panel for each location.

Incorrect Time Stamp in Alerts and Notifications

My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time. However, I am in Central time. The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page. Where do I Set the Time Zone in the Control Pa

Thanks for checking coltmaster1 - glad it's not just me :-) Yes, my SS3 is activated,out of trial and on the 24.99 plan

Incorrect Time Stamp in Alerts and Notifications

My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time. However, I am in Central time. The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page. Where do I Set the Time Zone in the Control Pa

Thanks Lee but that does not exist in the new Control Panel: https://webapp.simplisafe.com/#/monitoring

Incorrect Time Stamp in Alerts and Notifications

My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time. However, I am in Central time. The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page. Where do I Set the Time Zone in the Control Pa

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