Wireless Outdoor Camera and Smart Alarm Indoor Camera Firmware 1.24 (May 2024)

I have 1.29. Any release info about this?

My cameras are now at 1.30 except one is at 1.29.

@stevewcrass Our devs are constantly working on improving our cameras' performance with each firmware upgrade. But we would also recommend using our in-app Connection Check tool to further troubleshoot your cameras' connection to your network. This tool will run a scan on your cameras, and provide troubleshooting steps to improve their connectivity based off their results. 

If you see the How to Troubleshoot Your Camera's Connection article in our Help Center, it will take you through the steps of using the tool and provide further details on what your results mean.

The Outdoor Camera also needs to communicate with both your network and the Base Station in order to wake up and detect motion. It can also help to move the Base Station a little closer to these cameras to strengthen their connection.

I use that tool and it frankly seems to make no difference before and after running. I've read the articles, I've moved the routers to various distances (some as short as 10 feet) with no change in reliability of the connection. The indoor cameras are highly reliable and remain connected and livestream quickly opening. The outdoor cameras need some work. I see many other people with similar issues. I'm considering going to non simplisafe outdoor cameras, though they won't run through your system I will be able to use them when I'm not on the premises.

@lindamarsland1 You can see which version your camera is running by taking these steps:

1. Open the SimpliSafe mobile app on your smartphone or tablet
2. Select My System, and then Camera Settings
3. Select the camera you want to check
4. Scroll down to the bottom of the screen until you see Basic Info
5. Next to Software Version, you will see what firmware your camera is running