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flyingdynamo's profile

Tuesday, May 13th, 2025 5:27 PM

Smart locks not responding

Hi there,

I recently came back from vacation and both smart locks say they are not responding. They are visible in the app and also their status (i.e. locked or unlocked) can be seen in the app. So there is some communication, but not all.

Here is what works
- device is in the app

- lock can be locked / unlocked with the linked keypad
- base station knows that calibration is needed

Here is what doesn't work
- calibration fails (after locking the lock and starting, it never moves to unlock position)
- locking or unlocking via the app


Here is what I attempted
- replacing the batteries
- removing and re-adding the devices
- powering off the base station for a time

Is there any other steps I should attempt to rectify this?
Thanks!

2 Messages

21 days ago

I managed to fix it by doing a factory reset on the lock (hold the button above the batteries for 10 - 20 seconds)

Community Admin

 • 

41 Messages

Hi @flyingdynamo


We seem to have missed your original post here, apologies for that. 
Please note this post is on the UK community forum, and the UK market do not sell / support Smart Locks today. 

To ensure you are on the correct community local to you, find the globe icon in the top right of the page on a desktop, or at the bottom of the burger menu on mobile. 

Glad to see you resolved the issue with those steps! 

Thanks 

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