‎Can't update Base Station firmware | SimpliSafe Support Home
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rj_charles

12 Messages

Monday, March 17th, 2025 7:16 PM

Can't update Base Station firmware

Hello,

I noticed that there's a firmware update apparently available for my base station, however no matter how I try to update it - both via the app and the keypad, it just hangs and doesn't update.

Anyone experienced this and know how to resolve it?

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1 month ago

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Accepted Solution

craig7327

29 Messages

1 month ago

@rj_charles  I haven’t  had the problem myself, but below is the recommendation for a firmware update problem. 

  1. Unplug the power cord from the Base Station and use a Phillips Head screwdriver to remove the screw below the plug
  2. Remove the bottom cover and remove one battery from the Base Station
  3. Wait 30 seconds
  4. Reassemble the Base Station by inserting the battery, cover, and the power cord
  5. When powered up after the reset, you will hear the Base Station say, “Welcome to SimpliSafe"

After the Base Station has been reset, try using the Keypad or SimpliSafe mobile app again to download the firmware. 

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rj_charles

12 Messages

@craig7327​ That seems to have done the trick.

Couldn't find that information about removing the batteries, so that's good to know.

Thanks a lot!

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1 month ago

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craig7327

29 Messages

1 month ago

@rj_charles  

You’re welcome. Glad it worked. 

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