1 Message
Cameras Not Recording
I am having this issue along with one of my cameras not detecting motion. I have recharged the camera, but can't get it online.
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.
simplisafe_admin
Community Admin
•
1.6K Messages
4 days ago
@pamndavemusic We converted your comment into its own post to help troubleshoot further here.
Regarding your Base Station, our tech teams found that the best way to resolve the green light issue is to replace the device. If you contact our Support team, they can send a new Base Station your way.
Regarding your camera, what camera model are you experiencing this with? Is this an indoor camera, an outdoor camera, or the Video Doorbell Pro? And is the camera completely Offline, or is it connected to your Wi-Fi but will not record any motion at all?
0
0