‎Cameras Keep Disconnecting | SimpliSafe Support Home
 
daniellebdemarco's profile

Friday, May 24th, 2024 4:52 PM

Cameras Keep Disconnecting

We are extremely frustrated with the persistent camera issue we are experiencing. Despite our best efforts, we face constant disconnections with certain cameras, while others work flawlessly. Engaging with your support team (SS) has not led to any resolution.

Additionally, we encountered a door lock issue in the past. After being sent multiple replacement locks and a new home base, only to face the same problem repeatedly, we eventually switched to a more reliable lock system.

The camera issue, however, remains unresolved despite all troubleshooting steps we have tried. Recently, $500 was taken from us, and the camera cut out, leaving us with no record of what happened. This is unacceptable and extremely disappointing.

This post was created from this comment on different post

Community Admin

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3.4K Messages

6 months ago

Hi @daniellebdemarco, 

I'm really sorry to hear about this situation. Since you mentioned an incident, I've broken your comment off into its own post. I've forwarded your case details to our escalated Support team. A senior specialist will reach out to you soon to help.

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