1 Message
Camera won’t connect
System installed last week, have three cameras installed 2 sort of work the third won’t at all. Engineer suggested a booster which I dully purchased and tried still no good. Moved the booster all around the house results exactly the same.
Sav_SS
Community Admin
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41 Messages
2 months ago
Hi @chris_long
Could you clarify for us what exactly happens with the 2 cameras that sort of work and the 3rd that won't at all?
We would have different troubleshooting steps depending where in the process of set up / usage the problem occurs, as well as which cameras are experiencing the issues.
You could check the following in the meantime:
A short list of requirements can be found below:
Your Wi-Fi network must be broadcasting 2.4GHz
SimpliSafe® cannot connect to 5GHz networks
Your SSID and password cannot exceed more than 31 characters each
Your network must be configured as WPA2 or WPA3/2 Mixed Mode
WPA3 only networks are not compatible with SimpliSafe® at this time
You could also reference our troubleshooting articles for cameras here: https://support.simplisafe.com/en_GB/categories/cameras/670bc0ad8851213a1a0f0f75
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