‎Where has the content gone for UK users? | SimpliSafe Support Home
 
Immz's profile

23 Messages

Wednesday, January 29th, 2025 12:48 PM

Where has the content gone for UK users?

As a UK user, I can no longer see previous community discussions, software updates, announcements or issue tracker — what is going on?

I want visibility of product software releases and related discussions, as there is otherwise no useful information available to us.

@Sav_SS @davey_d can you please respond to this.

Accepted Solution

22 Messages

18 days ago

@Immz  Sorry l didn’t mean the app. Go to the community page online and that’s where you will find the 3 bars at the top left. I’m on iOS too. 

Once there scroll down and you will see English UK, tap that and you will see English US that takes you to the US community. 

23 Messages

Ah, got it. Thats ideal, I would never have thought to look there! Saves me having to log on to a desktop browser, which is all I managed to work out so far.

22 Messages

Glad you found it. 

Community Admin

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31 Messages

19 days ago

Hi @Immz

Thanks for your post and for flagging this. You're right to point out the UK differences in content at this time.  
Our UK community and help centre are relatively new, which means we're still building up the content and engagement.  
We understand this makes it harder to find the information you need, you are able to toggle between the US and UK pages using the globe icon in the top right-hand corner of any page.


We're working on populating the UK community with more discussions and resources.  
Regarding software updates and the issue tracker, we'll have an update on that within the next two weeks, which will include information on firmware releases.

Thank you

[We have replied to your other post here.]

22 Messages

19 days ago

Could l point out that if you are viewing on a phone there is no globe icon to switch back and forth between the UK and US community, but by going to the three lines at the top left of the app, there you can switch between the US and UK at the bottom of the page. 

23 Messages

That sounds ideal but I don’t see any options anywhere under that app menu. I’ve got the IOS app, are you on Android perhaps?

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