‎Ian | SimpliSafe Support Home
 
ianthorn's profile

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Wednesday, August 6th, 2025

Ian

Has power outage all day , tried different outlet etc but no joy. Removed and reinstalled batteries but still dead and can't connect anything to it 

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65 Messages

25 days ago

Hi @ianthorn

Sorry to hear you have had issues with power. We presume this in relation to your Base Station? 
If you have not done so already, please contact us so that we can look whether there is an issue with the power cable itself or the battery compartment. 

If there is no power to your Base Station, check the transformer on the Base Station power cable is all intact and as expected. Ensure that only NIMH rechargeable batteries are placed into the Base Station Battery Compartment. 

Thank you 

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