2 Messages
base station won't connect to new fiber 2.4ghz network with new password
my android phone works on 5.0 or 2.4 frequencies with the new pw, but the base station doesn't, even if i try to manually enter it; it says incorrect pw. it seems that either the base station or the cloud is looking for a prior pw from last fall which doesn't work with changing it either. can that be done by contacting tech? thanks for any info
Accepted Solution
SimpliSafe_Jordan
Community Admin
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216 Messages
2 months ago
Hey there @buol
Have you attempted to forget the network from the Keypad and add the new 2.4Ghz network from the Keypad as well?
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buol
2 Messages
2 months ago
yes, i had gotten it to connect by doing that finally; i hadn't thought of trying it originally. all's good now, and thanks for replying
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