Community Admin
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1.2K Messages
Additional User Access Now Available!
We’re excited to announce that a popular feature request from our Community is now available - Additional User Access! Now you can grant system access to other users without needing to share your account’s login credentials. Users on your account can arm and disarm your system, cancel or escalate an alarm, and more with the SimpliSafe® app!
Users may only be added from within the SimpliSafe® Mobile App on your phone or tablet. To add a user, follow the steps below:
- Update your SimpliSafe® Mobile App to the latest version
- Open the SimpliSafe® Mobile App on your phone or tablet
- Choose My System from the bottom navigation bar
- Select System Access from the bottom of this screen
- Click on Add User
- Fill out each field with the person’s name and email address
- Tap on Add New User when you’re done
- Choose Confirm to confirm they have an account
- If successful, you’ll receive a confirmation screen that reads: New email added!
- You can select Done if you are done, or choose Add Another User if you need to add additional Users
For more information about this feature, please visit our Help Center’s Additional User Access for SimpliSafe® article.
Pack
57 Messages
7 days ago
Should an added user be able to receive push notifications? That option isn't showing for the user I added. They can get email and SMS notifications.
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Crease
10 Messages
7 days ago
When should an Additional User expect the System Control widget to work? After such a long wait for this feature—including launching a year after it was promised—it feels like an incomplete implementation because the widget perpetually displays a "You need to login to use the widget" message even for a user who is already authenticated within the app.
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drhodes
1 Message
2 days ago
What are all the limitations placed on the user account? Can they change settings, delete videos, deactivate cams?
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