Product Support
Getting Started
Using Your System
Account & Billing
Community

Getting Started

We’re on a mission to make every home secure. Download the SimpliSafe® Mobile App to get started today, and use this page to learn more about your system.

Get To Know Your System

Installation Troubleshooting

Next Steps

Setting Up Your Base Station

Install your Base Station in a central location at your property

How do I Activate Monitoring?

Monitoring adds an extra layer of security to your property

What is Pro Setup by OrderWork?

Have a seasoned technician come and install your system

How do I Purchase and Schedule my Pro Setup Service by OrderWork?

Learn more about purchasing and scheduling with OrderWork here

Getting Ready for Your OrderWork Service Appointment

Everything you need to know to prepare you for your service appointment

Manage Your Account

Take control of your account by learning how to set up PINs, change your monitoring plan, manage your billing, and more.

Learn More

App Features & Settings

The SimpliSafe® Mobile App keeps you connected to your home, even when you’re away. Learn how to navigate the app and customize your system here.

Customize Your System

Installation Troubleshooting

We strive to make setting up your system a breeze. Running into an issue during setup? This section will walk you through solving any issues you may run into.

Troubleshoot an Issue