Cannot Connect Base Station to Wi-Fi After Firmware Update (Incorrect Password Error)
Updated
After updating your Base Station to firmware 2.16, you may have noticed that it failed to connect to your original Wi-Fi network. This error was recently resolved by a new version of the firmware, and it should not happen again.
In order to reconnect your system to your original Wi-Fi network, you will need to download a corrected firmware version. To download a firmware update, the Base Station needs to be connected to a Wi-Fi network. In this situation, we recommend taking the steps below to temporarily connect your Base Station to a different network so you can update your system.
Step 1: Temporarily Connect Your Base Station to a Different Network
To connect your Base Station to another network, you have three options. You can connect it to a hotspot, you can set up a guest network on your router, or you can bring it to another location that has Wi-Fi. Please refer to the collapsible sections below.
Step 2: Download the Firmware Update
Once your Base Station is connected to a new network, you can install its update on the Keypad by taking these steps:
Press the Menu button on your Keypad and enter your Master PIN.
Navigate to System Settings and then scroll up to Check For Updates.
Install the Update.
Wait for the update to fully install (this may take a few minutes).
Step 3: Reconnect the Base Station
Once the Base Station’s firmware has been successfully updated, you can use your Keypad to reconnect it to your original Wi-Fi network by following the steps below:
Press the Menu button on your Keypad and enter your Master PIN.
Navigate to System Settings and then WiFi.
The Keypad should then search for nearby Wi-Fi networks.
Select your original network, enter its password, and select Go.
Your Base Station should now successfully connect to your network.
Need More Help?
If your Base Station still will not connect to your original Wi-Fi network after taking all of the steps above, please contact our Support team for further assistance.