‎My doorbell won't ring—do I need a Chime Connector? | SimpliSafe Support Home

My doorbell won't ring—do I need a Chime Connector?

Updated 

The Chime Connector is an additional device to make sure enough power is sent to the Video Doorbell Pro.

A Chime Connector may be necessary if:

  • The Video Doorbell Pro doesn’t ring your chime, but the livestream video and other features still work.

  • You hear constant buzzing from the mechanical doorbell’s chime.

  • The chime only “dings” but does not “dong” or has other unusual behavior.

To get a Chime Connector, please contact our Support team. If you already have one, visit our Chime Connector Installation Guide for step-by-step instructions on the installation process.

Please note that the Video Doorbell Pro and Chime Connector require:

  • Existing doorbell wiring

  • A mechanical chime. The Video Doorbell Pro and Chime Connector are not compatible with digital chimes.

  • A transformer with 8-24VAC, 10-30VA.