How Does the Panic Button Respond During an Alarm

When the Panic Button is pressed, it triggers a notification to the monitoring center that you require assistance at your location. Your Panic Button can be configured in several ways, which results in different scenarios that play out in the event of an alarm, depending on your monitoring plan. Under all configurations - except Silent Alarm - you’ll receive an Alarm Text and a phone call to confirm the status of your location. 

Please note that alarms triggered by Panic Buttons are not able to be canceled via Alarm Text in order to ensure your safety. Similarly, alarms triggered by entering your Duress PIN will not receive alarm texts in order to retain the discretion of the duress alarm event.

Audible

This is the default setting for your Panic Button. When the Panic Button is pressed, an alarm will sound and it notifies the monitoring center. The Primary Contacts will receive an Alarm Text and a phone call when an audible alarm is triggered. During this call you will be required to provide your Safe Word to the agent you speak with. Please note that providing the wrong Safe Word, or no Safe Word will result in a request for dispatch. You won’t be told you got it wrong to protect anyone who may be under duress. Additionally, missing the phone calls to your Primary Contacts will also result in a request for emergency services to the location that your system is registered to. 

Silent Alarm (Duress)

The Silent Alarm setting for the Panic Button silently alerts the monitoring center of the emergency at your location, and a request for the dispatch of emergency services will be issued without the need of input from you. This means that you will not receive an Alarm Text or a phone call when the Panic Button is configured to Silent Alarm and the button on it is pressed.

Fire

Sounds an evacuation alarm to your Base Station and notifies the monitoring center. The Primary Contacts will receive both an Alarm Text and a phone call during this type of Panic Button scenario. If you do not answer your phone, or if you request it, fire services will be requested to your location. 

Medical

The Medical setting for the Panic Button alerts the monitoring center to a medical emergency at your location. The Primary Contacts will receive both an Alarm Text and a phone call during this type of Panic Button scenario. If you do not answer your phone, or if you request it, EMS will be requested to your location.

*Please note that dispatch services are only available with select monitoring plans.