Unable to Change my System Settings or Alarm State From the SimpliSafe® App

If you are subscribed to either the residential or business Pro Plus, Pro, or Core monitoring plans and are unable to manage your Original SimpliSafe® system’s settings from your smartphone or tablet, the most common cause is a poor cellular connection on your Base Station. Generally, resetting the Base Station to establish a fresh cellular connection will correct the issue. Here’s how to reset your Base Station:

1. Remove the power cable from the back of the Base Station.

2. Using a Phillips-head screwdriver, remove the screw holding the battery cover in place, and then remove the battery cover.

3. Remove one of the batteries from the Base Station and wait for about 10-15 seconds.

4. Reinsert the battery.

5. Close the battery compartment and use the screwdriver to reseal it.

6. Plug the power cable back into your Base Station.

7. Wait 1-2 minutes for a fresh connection to be established, and then try accessing your system’s settings from the SimpliSafe® App again.

Watch this video from our team of experts for a hands-on experience

If you find that you have to reset your Base Station regularly in order to access your Settings or change the Alarm State for your System, please contact our support team.