No Link to Dispatcher Warning (Original SimpliSafe®)
Updated
| Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. If you're not certain which system you have, you can see the difference on our Help Center. |
If you purchased your SimpliSafe® System prior to December 2019, you may need to upgrade the cellular module within your Base Station. If the steps below do not resolve your issue, please contact our support team for further assistance. |
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe® devices. In some instances, resetting the Base Station will be a step you need to take to restore communication between the Base Station and your system.
Before Getting Started
Please ensure that your system is disarmed and you have a Philips head screwdriver available.
Additionally, make sure that your Base Station is plugged into a wall outlet and has power prior to taking these steps.
Watch this video to learn how to reset your Base Station
Use the guided flow below for an interactive, step-by-step experience for resetting your Base Station
Still Need Help?
If you are still receiving the ‘No Link to Dispatcher’ warning after resetting your Base Station, please contact our support team for further assistance.