SimpliSafe® stands behind all of our products and services. As of Jan. 17, 2022, all products sold have a 1-year limited hardware warranty, which starts from the original order/purchase date, including SimpliSafe® products bought through authorised retail partners.

As an additional benefit, customers who subscribe to our Pro Premium Monitoring plan before that 1-year warranty expires will receive a limited lifetime warranty on those products for the duration of their uninterrupted subscription.

Customers who subscribe to the Pro Monitoring Plan before their original hardware warranty expires qualify for up to a 2-year extension on this hardware warranty—giving them a total of up to a 3-year warranty as long as their subscription remains uninterrupted during that time.

To get the special limited-time benefits mentioned above, contact our Support team to upgrade to Pro Premium or Pro Plans

If you experience any issues with your SimpliSafe® system, simply contact our Support team. If we are unable to resolve the issue, we will replace your equipment with a new or refurbished device and send you a prepaid return label to send back the defective equipment. Click here for more information on our warranty policy.

*See Terms and Conditions for more details.