Motion Sensor Gen 2 Not Responding
Updated
If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app.
Step 1: Updating Your Base Station Firmware
It’s always a best practice to keep your system up to date with the latest firmware. To check for updates, open the SimpliSafe® Mobile App on your phone or tablet. On the Overview tab (or home page) you should see a prompt to install available updates. You may also find any updates in the app’s inbox, which is located in the upper right corner of the screen. The inbox is labeled with an envelope with a red dot on it.
Step 2: Power Cycle Your Sensor
As a next step, you’ll want to power cycle the Motion Sensor Gen 2. Follow the steps below to do this:
Slide the sensor up and off its bracket. This may require some light force to add leverage to, especially if you did not wall mount the sensor
Remove the battery from the sensor and leave it out for at least 10 seconds
Place the battery back in the sensor
Slide the sensor back onto its bracket
This step should clear out the error within the SimpliSafe® App. However, if you are still running into any issues after taking these steps, feel free to contact our support team for additional troubleshooting.