Familiar faces help professional monitoring agents determine who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when the system is armed and SimpliSafe® Active Guard Outdoor Protection is active and will only engage with unknown individuals.

Quick Tips for Uploading Images to Familiar Faces

• Only 1 person per photo, otherwise you’ll receive an error “Multiple Faces Detected”

• Ensure the image is clear or sharp, blurry images may result in a “No Faces Detected” error

• Ensure that the photo is taken portrait style, with the subject's head facing straight forward.

• If the head is at an angle in any direction, it could result in less accurate matching by AI or our monitoring specialists

• Try to avoid using images where the subject is wearing a hat or sunglasses, or has their face obscured in any way

• To start, we recommend about 3-5 photos per familiar face to help build a profile of the individual for AI or our monitoring specialists