Video Recordings for Camera not showing up on Timeline
Updated
Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription with recordings and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion detection settings.
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select Camera Settings
Choose the camera you wish to make changes for
Select Motion Detection
Toggle Motion Events ON
Click Save in the upper right corner to save your settings before exiting