How to use Two-Way Audio for Cameras
Updated
What is Two-Way Audio?
Two-Way Audio is a feature that works on all SimpliSafe® Cameras. While using the SimpliSafe® Mobile App, Two-Way Audio allows you to hear audio from your camera and speak through it while viewing live streams.
How to Turn On Two-Way Audio
To enable Two-Way Audio, you’ll need to ensure that the Mic & Audio setting is toggled on for your camera, in its respective camera settings.
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select Camera Settings
Tap on the camera you wish to manage
Scroll down to General
Toggle Mic & Audio ON
Tap SAVE in the upper right corner to save your selections
How to Use Two-Way Audio
Outdoor Cameras and Smart Alarm Indoor Camera
To use Two-Way Audio with your Outdoor Camera and Smart Alarm Indoor Camera, simply tap the speaker button. If you press and hold the speaker button like you would with the SimpliCam® and Video Doorbell, Two-Way Audio will not work.
SimpliCam® and Video Doorbell Pro
To use Two-Way Audio with your SimpliCam® and Video Doorbell, press the microphone button in the SimpliSafe® Mobile App while talking and release it to hear what is being said. If you hold the microphone button while someone is speaking to you through the camera, you will not be able to hear them.
Please note: If you use Two-Way Audio through your Outdoor Camera or Smart Alarm Indoor Camera while it is recording, the audio will be included in the video. If you use Two-Way Audio through your SimpliCam® or Video Doorbell while it is recording, the video will only include audio detected through the camera, not what was said through the SimpliSafe® Mobile App.