How to Change your Wi-Fi for your SimpliSafe® System
wi-fi troubleshooting
Updated
1 month ago
, by simplisafe_help_center
If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home, or receiving a new router), you’ll need to update your SimpliSafe® System with the new credentials. You will always want to update the Base Station Wi-Fi first before proceeding to the camera steps. If you do not update your Base Station’s Wi-Fi first, you will be unable to reconnect Outdoor Cameras or any Smart Alarm Indoor Cameras.
Please note that your network will need to meet our system requirements to connect your system to Wi-Fi. At a very basic level, you will need a 2.4GHz wireless connection that’s configured as WPA2 or WPA2/3 Mixed Mode.
Connecting the Base Station to your new Wi-Fi using the SimpliSafe® Mobile App
Choose My System from the bottom navigation bar, followed by Camera Settings
Tap on the Camera you wish to change Wi-Fi for
Scroll down to Wi-Fi network and tap on it
Follow the in-app prompts to connect to your new network
If you run into any issues using the above steps or if your camera remains offline after changing the Wi-Fi network, we recommend removing the camera from your system and reinstalling it.
