Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.

Before Getting Started

To complete this process, you’ll need the following items available:

• A Phillips head screwdriver

• All Keypads paired to your system

• Your phone

• Optional: A computer or tablet, if you would prefer to not switch between instructions and the SimpliSafe app on your phone

You will also need to complete the following steps prior to getting started:

1. Unpair any Cameras in use by this system

   To unpair a camera, go to My System > Camera Settings > Select Your Camera > then scroll down and choose 'Remove Camera'. Repeat this step for each camera connected to your system.

2. Disarm your system by setting its status to ‘OFF’.

Watch the video below for a hands-on experience from our team of experts on how to replace your Base Station

The guided flow below will walk you through the process of transferring your system to a new Base Station.