If you have enabled text alerts for your SimpliSafe® system, you may need to re-verify your phone number from time to time to continue receiving texts.

Why Do I Need to Re-Verify My Phone Number?

There are a couple of reasons why you may need to re-verify your phone number:

• We were unable to deliver a text message to your phone number.

• You changed your monitoring address.

• You upgraded or downgraded your monitoring subscription.

How to Re-Verify Your Phone Number

If you stopped receiving text alerts and think you need to re-verify your phone number, you can do this in the SimpliSafe® Web App by taking the following steps:

1. Log into your account at webapp.simplisafe.com.

2. On the navigation bar on the left-hand side of the screen, click “Alerts”.

3. Next to your phone number, you will see a red “Verify” button. Click that to re-verify your phone number.

Still Need Help?

If you are not receiving text alerts and you did not see the option to re-verify your phone number, please see the Why can’t I receive texts or emails for my SimpliSafe®? article in our Help Centre for further assistance.