The app error “Camera Disconnected” can occur for several reasons:Your Base Station needs to be reconnected to Wi-FiYour Wi-Fi network name or password has recently changedThe camera or your Wi-Fi router has lost powerYour Internet Service Provider (ISP) is experiencing an outageIf you encounter thi

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no

Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees.Below is a high-level comparison of our plan features. If you’d

​With the exception of the Base Station, SimpliCam Indoor Camera, Smart Alarm Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an error message on the K

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge

Want to know what's in the latest update? Check out our release notes on the SimpliSafe® Community!Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more.System updates to the Base Station and Keypad do not happen automatically as the s

You can update your payment method at any time within the SimpliSafe® Mobile or Web App.Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one for professional

OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home.If you are subscribed to either our Pro Premium Monitoring or Self Monitoring with

What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are

If you receive the "Real Time Information is Temporarily Unavailable" error message, SimpliSafe’s connection to our real time events is experiencing a delay. This issue will usually resolve itself after a few minutes. If you are still experiencing issues, try logging out and back into the app.What t

The Entry Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Entry Sensor battery, slide the sensor up and off its' bracket. Then replace the lithium battery and slide the sensor back onto its bracket.If your se

Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons:The battery within your Entry Sensor needs to be replacedThe Entry Sensor is too far away from the Base S