cnbarrientes's profile
cnbarrientes

2 Messages

Thursday, May 21st, 2026

Absolute nightmare

Absolutely horrible customer support from SimpliSafe. Endless back and forth, no accountability, and every interaction somehow makes the situation worse instead of solving the issue. For a company that markets “peace of mind,” the experience has been nothing but frustrating and exhausting. At this point I’m about ready to throw the whole system in the trash. Save yourself the headache.

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17 days ago

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captain11

6.8K Messages

22 days ago

@cnbarrientes okay, can you bullet point the issues you are having and possibly I or someone in the community can assist?

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cnbarrientes

2 Messages

Honestly I’m not even sure what the exact issue is anymore because nobody at SimpliSafe seems able to explain it properly. I’m just trying to get the system set up and:

• The base station doesn’t seem to be working correctly  
• The app isn’t functioning properly  
• The keypad also isn’t working consistently  
• Every support person keeps rerouting me to someone else instead of actually troubleshooting the issue  
• Nobody gives a clear explanation of what’s wrong or what needs to be fixed  

So at this point I genuinely don’t even know what component is actually causing the problem.

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22 days ago

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captain11

6.8K Messages

@cnbarrientes​ Not my first rodeo, suggest you call the sales line direct, explain you have a new system and request a tech specialist call you back when available at a mutually convenient time to fit your schedule.

Some general, key suggestions for SS3:

  • Going on the basis this is a new system. if you purchased it as a resale and the serial number is still in the former owner's mame, you will have to take other steps.
  • Register your system's base in the phone app.
  • Make sure you keypad and base communicate fine first. Keep base off the floor, away from electronics and connect to your WIFI. Once that is all done, then start adding sensors.

Your post is a bit generic, but if you would like further assistance, try me in the chat channel. If I am around, will do what I can.

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22 days ago

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Enzy

3 Messages

22 days ago

Same here our alarm system started going off randomly it wouldn't recognize the pin code to shut it off. The customer support that contacted us was of no assistance either they had no idea what caused it to go off or how to stop it. Ended up having to unplug everything and remove the batteries for the base station. This is hands down the worst experience i have ever had with a security company and I will no longer be using simply safe. Turns out there is a good reason why adt, vivint and other are more expensive cause they actually hire competent customer support.

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captain11

6.8K Messages

@Enzy​ As a former customer of ADT for years, I strongly recommend you go with anyone other than ADT if you give up on SS.

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22 days ago

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Enzy

3 Messages

I was a customer of adt before switching to SS their customer service could at least shut off the alarm if they didn't know what tripped it and wouldn't suggest trouble shooting the system while the alarm is blaring. The reason I switched was laziness and lower installation costs now its come to bite me in the butt. I've learned my lesson and will poster the horrible experience I had with SS so no one else wastes there hard earned money on this joke of a security system.

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22 days ago

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wylbur7

2 Messages

22 days ago

I feel the same. But I know where the problem is. Software that is not correctly tested. Systems that when they shutdown, don't get rid of memory they used. 

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poppatell

7 Messages

22 days ago

I’ve wasted 70 min. In chat and have been holding for 48 min. on phone. This service isn’t terrible - it’s non-existent! Their support used to be outstanding 

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poppatell

7 Messages

22 days ago

Agree. I’ve wasted 2 hours waiting today. Support is non-existent. It used to be outstanding. 

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Enzy

3 Messages

17 days ago

This system doesn't bring ease of mind like a security system should the only time it did anything was when something failed in the system, not a break in. It's a waste of money, and a waste of time. I will be spreading how trash this service is as far as I can so no one uses this useless crap again.

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