‎Base Station Green Light Without a Video Doorbell Pro | SimpliSafe Support Home
 
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Community Admin

Community Admin

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1.2K Messages

Friday, March 14th, 2025 2:51 PM

Investigating

Base Station Green Light Without a Video Doorbell Pro

We have been investigating incidents of the Base Station showing a green light for an unknown reason. The Base Station should only show a green light when the Video Doorbell Pro’s button is pressed. 

 

We have seen some users report that they see the green light even if their Video Doorbell Pro has not been activated, or that they see the light despite not having a Video Doorbell Pro at all. We have determined that this has no negative or other impact on the rest of your system. 

 

Our engineering team would like to receive as many Base Stations exhibiting this behavior as possible for further investigation. If you are experiencing this behavior, please comment below so we can get you in touch with the team.

10 days ago

my base unit started flash a green light today. I do not have a video doorbell pro.

Community Admin

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1.2K Messages

@kristinetaylor8 Thank you for bringing this to our attention! We have forwarded your case details to our engineering team for further investigation. A member of the team will be in touch soon with next steps.

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