Captain
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6.1K Messages
Trouble Signal Settings Access in App
Trouble signal settings are now only accessible on the keypad. Please update phone app and web dashboard it is accessible there too.
Captain
•
6.1K Messages
Trouble signal settings are now only accessible on the keypad. Please update phone app and web dashboard it is accessible there too.
Official Solution
davey_d
Community Admin
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5.7K Messages
4 months ago
Hi all,
I have heard back from our Product team, and as I suspected, the Trouble Signal part of the requirements for the SimpliSafe system to meet the UL-985 standard. So unfortunately, that would be the reason why the setting can only be disabled while you are present at the property (via the Keypad).
For that reason, this feature request is Not In Development.
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davey_d
Community Admin
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5.7K Messages
9 months ago
Thanks, Captain.
Yes, right now, the way the Trouble Signal Settings are set up is intentional, since it relates to how the system complies with UL-985. But I'll bring this up with our dev team!
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