‎Set Disarm Notification Alerts only when certain PINs are used | SimpliSafe Support Home
 
Mikepedia's profile

Friday, August 23rd, 2024 8:26 PM

-1

Set Disarm Notification Alerts only when certain PINs are used

I'd like to suggest a few things to improve the notification settings.

  1. When I had the General Activity push notifications turned on, my wife and I got alert overload because my wife and I came and went quite often turning the alarm on and off and I hadn't limited the range the outdoor camera notified me for so anybody walking past in my apartment complex triggered it. It got to the point that when a camera motion alert or Secret Alert went off, it sometimes went un-noticed because the banner and badge notifications are identical to simple arming/disarming alerts, so I would have to check the Timeline. I had to disable General Activity push notifications and I updated the detection area of my outdoor camera. However, with General Activity push alerts disabled, I no longer get push notifications for Secret Alerts. They are only visible in the Timeline. Secret Alerts should have a separate notification setting so it can be enabled/disabled independently from General Activity.
  2. When my wife and I left on vacation, we arranged for somebody to watch our house. They had a separate PIN set up. When we left, my wife and I had to both remember to turn back on General Activity push notifications so we'd be alerted whenever the alarm system was disabled, either by the person watching our house, or our landlord (who also has their own PIN), and then remember to turn them back off when we got back home. It should be possible to enable/disable General Activity push notifications for each individual PIN so I can be alerted for my landlord and anybody watching the house in the future, but not every time the master PIN is used. This will alert me quickly if anybody that doesn't regularly come/go disarms the alarm system (General Activity push alerts enabled on every PIN except the Master PIN, for example). Right now my only recourse is either getting spammed with notifications, or scroll through the Timeline.

I appreciate your consideration of these notification modifications. Greater flexibility will allow me to receive the alerts that are important for me without getting alert overload (which ends up in me either ignoring or disabling them), thus improving my personal security awareness.

Official Solution

Community Admin

 • 

5.7K Messages

9 days ago

Hi @Mikepedia ,

Thanks so much for sharing your ideas!

In the Product Requests section, we track each thread and tag it with a status label, so that other users can read at-a-glance how far along the idea is from being implemented. For that reason, we ask that you make one request per thread.

Luckily there's already an active thread for your first request, which you can find here. We've renamed your thread to be focused on your second idea.

(edited)

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