‎low sensor battery alerts can be annoying | SimpliSafe Support Home
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johnradams

4 Messages

Thursday, December 26th, 2024 8:53 PM

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low sensor battery alerts can be annoying

The "sensor battery is low" notification can be incredibly annoying.  The alert is handled like other alerts -- the base station chimes when a sensor battery is low.  At our house, it seems that such alerts always happen between 2 AM and 4 AM. Arrgh!   The most recent event was on Christmas Eve, which did not go over well in our home.

I realize that we can turn off such alerts -- but that disables all such alerts, and alerts other than "sensor battery low" might be important.  That's why the keypad warns you about turning off these alerts!

What is my suggestion?  Allow "low sensor battery" alerts to be handled via email.  Or maybe only when arming/disarming.  When a sensor battery is low, an immediate (middle of the night!) notification is not needed!   Send me an email, and I'll handle it tomorrow!

Getting middle-of-the-night battery alerts is a very annoying "feature".

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Updated 

2 days ago

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lance843

1.1K Messages

25 days ago

Man do I know what you mean as ever single alert I have ever had had been around 2am and it will scare the crap out of you. It will tell you when you go to arm or dis arm it but why always at 2am lol.

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simplisafe_admin

Community Admin

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981 Messages

24 days ago

@johnradams The Battery Low notification is part of the Warning category, which will generate an email notification is that setting is turned on. You can learn more in the Setting up Text and Email Alerts for SimpliSafe article in the Help Center. 

 

However, there currently is no setting to prevent the Base Station from sounding when it senses that a sensor's battery is low. We'll forward this suggestion to our devs!

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johnradams

4 Messages

Thanks for your reply and helpful suggestion.

As you note, the remaining issue is the middle-of-the-night chirps.   And BTW, a quick google search will show that I am far from alone with my complaint.

May I further suggest that it would be good to default to (a) no chirps for low battery, and (b) send emails for low battery.

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24 days ago

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pchad

1 Message

@simplisafe_admin​ - Just to add to this, I was awoken last night by a "Device not responding" alert. This has happened often enough, that I plan to return my equipment.

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21 days ago

ScottWF

5 Messages

16 days ago

This is a very big deal and should be treated as a high-priority fix. I’ve had my system for a couple of years now, and this is the single reason I no longer recommend SimpliSafe. Each of my 21 devices will consume its batteries periodically. Nuisance alerts are dangerous because they accustom us to ignore all alerts. 

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johnradams

4 Messages

 We got another 3:15AM "low battery" alert last night, with the base unit chiming and disturbing everyone's sleep.  I also got the alert via email, which is great.

I suppose that in order to stop the moronic and annoying chiming in the middle of the night, I will disable all alerts.  Which seems like a bad idea, but is apparently the only way to avoid stupid low battery alerts during the middle of the night.

MY WIFE AND I NOW HATE SIMPLISAFE.  And will be sure to let everyone know that it has an idiotic and annoying low battery feature, and that SimpliSafe ignores customer complaints.

I have also been stunned to find out that their customer service reps don't own or use SimpliSafe.  Which is why they don't understand,  or care about, this problem.

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15 days ago

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lance843

1.1K Messages

16 days ago

Agree, getting way to many sensors not responding every day even though batteries have been replaced and even sensors replaced and still getting this. Base has been rebooted way to many times and no dice. I have a simplisafe group on Facebook and many have posted this same thing up. 

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RobertPizzo

7 Messages

5 days ago

Exactly right! That voice out of nowhere can scare the crap out of you at 3am!

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RobertPizzo

7 Messages

5 days ago

Exactly! That voice out of nowhere in your pitch black house at 3am will scare the crap out of you!

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captain11

Captain

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6.3K Messages

There is an easy workaround: set your base to no sound, no lights. Done. My SS2 was and my SS3 has been that way since 2012. Push alerts, SMS and emails all work fine and tell me when there is a low battery, but don't wake me as I am in do not disturb mode on my Pixel 8 from the time I go to bed until I wake up. If there is an intrusion, I hear it fine and that low battery warning can wait until I am up. :-)

Yes, I know some of you use your system like the old SimpliSafe commercial with the family smiling and talking while watching TV with the base station lit up like a Christmas tree in on the table in front the huge bay window but I don't.

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2 days ago

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