5 Messages
Entry Open warning in-app when arming the system
When arming my alarm system in home mode with a door open the base station says "warning door open" after announcing that the system is armed.
My house is fairly large so I can't always hear the base station but I definitely want to know that I've armed the system with a door open. I think the app
(which notifies me that I've armed the system) should also warn me that I've armed the system and that there's a door open. I turned on text notifications
but it doesn't give any indication that I've armed the system with a door open.
I'd appreciate if the app were enhanced, if the base station is warning me, please send that warning to the app also!
Thanks,
/Ed
davey_d
Community Admin
•
5.7K Messages
3 years ago
Thanks for the suggestion, Ed!
I've forwarded it to our engineering team for consideration.
(edited)
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GolfProFred
5 Messages
3 years ago
It is a subtle thing but IMO very important.
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GolfProFred
5 Messages
3 years ago
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modhal
1 Message
3 years ago
2. When I armed system or entering the armed system there should be reasonable audible beeping that reminds you that you are leaving or disarm the system. I am missing this features the most.
3. is there any way to adjust the camera lens of door bell to view better coverage.
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davey_d
Community Admin
•
5.7K Messages
3 years ago
hello Modhal,
When arming your system in Home or Away Mode, you do already get a warning when an Entry Sensor is open. But that will not prevent the system from continuing to arm - that is intentional, so you can leave windows or doors open if you want to (for example, if you want to keep a window open to let the breeze in while you sleep).
Along with the voice prompt, you'll also get a notification on the Keypad screen with detailed info about each sensor.
The Keypad does also produce a countdown chirp, both while arming (in Away Mode), and when a sensor is triggered in both modes.
If you can't quite hear the Keypad from where you're entering, we also have the Wireless Siren - which can relay countdown chirps and door chimes, as well as the main alarm siren.
(edited)
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dandydons
371 Messages
3 years ago
The wife went out today, locked the door, pressed AWAY on key fob and went to drop the kids at school.
When she came in the backdoor was open and she got worried.
What happened here when I played it back was she went out - locked front door, pressed away by being outside the base station called out entry sensor open, the keypad had a warning icon on the keypad but she was already outside.
What would be great would be a notification to flash up on phone "entry sensor open".
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worthing
742 Messages
3 years ago
I can't believe this doesn't already happen and this has to be asked for but...
Please make the mobile app generate an alarm, a pop up, a confirmation box or SOMETHING to tell you that, when arming via mobile app, there is an entry sensor open. Right now it doesn't unless you manually check the system status. (And even then you might have to manually refresh to see an accurate current state.)
If I'm home and set the alarm I get an audible vocal alert from the base station telling me that there's an open entry sensor. Why on earth doesn't the app give me a giant pop up / confirmation box telling me the same?!
I'm not looking for workarounds for this either - I want this specific functionality that gives me an alert based on a real time status. Feel free to share those work arounds because others might find them useful but nothing short of the mobile giving me a pop up and/or forcing me to confirm I understand there's an entry sensor open is going to work for me.
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jgaddis1
2 Messages
2 years ago
When arming the system with a sensor open, the base station will alert you "warning, sensor open."
However, for example, if I am arming the system from the app while leaving in my car or when I am away from home (say I forgot to do it when I left), there is no way for me to know if a sensor is open. For all I know, my front door could be wide open and I would have no clue.
This seems like a very important feature that needs to be added to the app in the near future.
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menacheland
1 Message
1 year ago
So more than two years has gone by and those of us who primarily use the app or fobs still don’t have a simple push notification to let us know of an open sensor? Cmon…make this simple tweak happen please.
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Jamie
4 Messages
9 months ago
I keep checking this thread in the hope this issue will be fixed. I might then consider buying this system. It seems like a critical point to me. A burglar alarm sounding is too late - they are in the house by that point. A reminder to shut the window would help ensure the alarm never needs to activate!
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els1211
1 Message
8 months ago
Wow...I am looking to get a new security system and was seriously considering this one. Then I stumbled on this thread that is three years old. This is a huge oversight that should have been fixed a long time ago. Many reasons for why were already stated by others. My Comcast/Xfinity system has given me warnings for years and required me to manually bypass open sensors before arming. It would be too easy to ignore (or not hear the warning), especially if set from the app.
This does not speak well for the ability of this company to respond to feedback in a timely and meaningful way.
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zukpj
1 Message
7 months ago
I have been a simply safe user for years and never knew of this obvious flaw until it happened to me today.
More disappointing is the apparent lack of urgency or even basic recognition by simply safe that this is a serious flaw.
Why have an app if you can't verify that your home is secure? Given your are marketing a "security system" I would think this would be your top priority.
Given how long this problem has been documented can it be that your development team is not aware of this issue at this point?
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simplisafe249fa5
6 Messages
7 months ago
Got robbed because of an open entrance (garage) that Simplisafe just silently ignored. For three years it's been "forwarded to the engineering team for consideration" and then just dies. I even got a follow up from "CEO Escalations" (? it's anything but) and....same thing (forwarded to the "Product Team" for them to ignore, that's all folks). As far as I can tell, this is an undocumented behavior that obviously runs counter to peoples' expectation and assumptions given their experience with other systems.
Why is Simplisafe so intransigent? This is a big deal, I'm out ~$3500 worth of tools because of it, and there's no way I'm the only one. Given this is a 3 year old issue and Simplisafe has repeatedly done nothing to fix it, I wonder if it will take a class action lawsuit to get them to fix their product.
Forwarding this to eng/prod is a waste of time, somebody needs to actually follow up and explain to them how positively fubar this is, and follow up and drive it until it's complete.
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simplisafe249fa5
6 Messages
7 months ago
Got robbed because of an open entrance (garage) that Simplisafe just silently ignored. For three years it's been "forwarded to the engineering team for consideration" and then just dies. I even got a follow up from "CEO Escalations" (? it's anything but) and....same thing (forwarded to the "Product Team" for them to ignore, that's all folks). As far as I can tell, this is an undocumented behavior that obviously runs counter to peoples' expectation and assumptions given their experience with other systems.
Why is Simplisafe so intransigent? This is a big deal, I'm out ~$3500 worth of tools because of it, and there's no way I'm the only one. Given this is a 3 year old issue and Simplisafe has repeatedly done nothing to fix it, I wonder if it will take a class action lawsuit to get them to fix their product.
Forwarding this to eng/prod is a waste of time, somebody needs to actually follow up and explain to them how positively fubar this is, and follow up and drive it until it's complete.
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m0guy
6 Messages
5 months ago
This is crazy... You're claiming it's by design that an alarm system will continue to alarm when for example the back door is open. Allowing a thief to enter the house. Just because I might like some cool breeze at night!!!
The alarm should alert in all modes and not allow the alarm to be set without first by-passing this sensor.
HOW CAN I TRUST THIS SYSTEM if it's not going to check and notify that all the sensors are closed.
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