RoryB's profile

2 Messages

Saturday, January 3rd, 2026

0

Add my name to the list

New user and generally pleased so far, however there are two GLARING missing features that many others have mentioned - add my name t the list of people requesting these features:

1) It is unfathomable why the keypad does not support the door chime feature. All the required hardware is present and it is a common security system feature. Yes, I know: buy an optional siren for $50, but that chime is not as nice as the base station and is yet another thing to replace batteries in. If you have a larger house, the door chime from the base station is not audible in all rooms. I will gladly buy news keypads if you ever implement this.

2) Support for hard wired ethernet connection on base station.

Other than these two issues the system does everything I want.

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774 Messages

2 months ago

buy an optional siren for $50, but that chime is not as nice as the base station

Also the optional siren does not replicate the doorbell gong from the video doorbell pro. It's mindboggling that they didn't think to include that or they did and someone high enough up made the decision not to. Until they release an external siren that replicates ALL of the alerts, chimes, etc. just as the base station does I think people should skip the external siren entirely.  Vote with your dollars and stop supporting bad/incomplete products.

2 Messages

@worthing​ 

I did! I ended up returning the entire system- I had multiple DOA components and devices kept going offline. Big house and customer service was great, but I just lost confidence that the system would work when I needed it. Other family members in smaller houses have no issues. I will say that the new system has both range extenders and keypad chimes and has been rock solid.