138 Messages
Access to sensor diagnostics (battery, signal strength, etc.)
So it seems that SS Specialist have access to tools not on the dashboard - for example signal strength on sensors, possibly battery level.
This would be helpful at times for customers especially since apparently (according to one specialist) signal strength is directly tied to battery level.
Anyway to add something like this to the dashboard or as an extra menu item so it doesn't "poll" sensors every time yo access dashboard.
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Thanks for the suggestion. It may by a bit counter to our "Simple" ethos, but I'll pass it on to our devs.
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captain11
Captain
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6.2K Messages
2 years ago
@krstrick Your suggestion for battery strength is excellent. While available on the outdoor cameras, this indeed would be a great add for all sensors. As far as signal strength, and more, if you look at your phone app you will note the Connection Check Tool. It is excellent for an indepth analysis of your sensors' connection and nicely done.
For SS, adding the connection check tool to the website dashboard and giving us battery strength view will be great for customers and your support agents. (And yes, if you were wondering, please respond you read this thread and will pass along to the crack and elite SS development team! HO HO HO
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fastbagger
66 Messages
1 year ago
Be nice if was an update to show all the sensors battery strength in the app.
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advantagediagnostics
1 Message
11 months ago
I'm having a similar issue with one of three sirens sounding upon entry ( delayed door sensor). Normally it quietly chimes from the station but now the sirens are sounding (not a full fledged alarm). Research indicates a siren may need new batteries but which one?
Would be nice if app could tell me the exact unit that needs the batteries replaced.
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Simplyollek
2 Messages
4 months ago
First off, I must commend the thought and engineering which went into the product. Setup was pretty straightforward and your tech support is patient and knowledgeable. Now the suggestion:
I agree with the sensor battery status for the app for all the reasons mentioned above. I would also like to see the signal strength. My contact today could have taken much less of your rep's time if I had access to the signal strength of each sensor. Most of the time was spent testing locations to get a stronger signal strength on one sensor. The fix required a new location for the base station.
Again, so far a great group of products. I intend to add additional sensors and confirming there is sufficient signal will require a call to your tech support. After all, time is money.
Thanks!
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