2 Messages
NEED HELP WITH A REFUND!
I bought a SImpliSafe system in December or January. I installed all my door and window sensors via the iPhone app, however, "life got in the way", and I never finished installing the glass breakage sensors, smoke and CO alarms and siren I also purchased. The system has NOT ever been activated via the keypad other then accidentally and NEVER on a recurring basis. Imagine my surprise when I discovered today that I have been paying $34.11 per month for Core monitoring even though I have never activated the system. Customer Service referred me to my account rep (very helpful) who was able to credit me for 3 months, but not the full 6 months I have been charged - WHY? I did not receive any monitoring service from SimpliSafe during this time so I feel I should be refunded all 6 months. The account rep referred me back to a "billing" 800 number which turned out to be the same customer service dept that referred me to him! Of course there is no email contact info on the website, so here I am reaching out for help before I take the next step. As a 42 year veteran of customer service for a very large corp, I know that there are individuals empowered to help me, all I need to do is find them - office of the President, CEO, BBB, but I hope someone on this community can help before resorting to that. I don't feel my request is unreasonable. Respectfully, MJP.
Official Solution
simplisafe_admin
Community Admin
•
1.8K Messages
7 months ago
@persicomario Taking a look at your past orders, we see that when your purchased your SimpliSafe® system, it also included a monitoring subscription. We've gone ahead and sent your case details to our escalated Support team to help reimburse those other 3 months of monitoring. A senior specialist will be in touch soon to help.
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josandtree
4 Messages
1 month ago
Did you get the full refund?
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josandtree
4 Messages
1 month ago
Did you get your FULL refund?
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josandtree
4 Messages
1 month ago
Aargh... we just discovered we have been being charged for 1.5yrs for monitoring we never set up our system at our new house when we moved. I know it's embarrassing that I didn't notice until now but my partner was supposed to be managing that stuff. We are so frustrated that there was no monthly invoice or statement emailed to us indicating these charges. Just a notification once our credit card was expired.
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returns
1 Message
1 month ago
I'm looking for the number to call to get a refund started Regular customer support is not helpful
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skpen0418
2 Messages
8 days ago
Can someone PLEASE help me? I’ve been charged for SimpliSafe for YEARS but have not had a subscription since 2018. I tried blocking the merchant on my credit card, disputing the charges, etc. I called SimpliSafe to find out what account was tied to the billing and they couldn’t help me since I didn’t have any details regarding the account (bc I don’t have one!!). I just need to turn off whatever survive is being charged to me. I am so frustrated.
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skpen0418
2 Messages
8 days ago
PLEASE HELP - I have been charged for a SimiSafe subscription for YEARS and haven’t had one since 2018. I tried to call to cancel but they couldn’t help me bc I don’t have the account details (bc I don’t have an acct??). I’ve tried blocking the merchant on my credit card and disputing the charges, but after a few months, the charges start again. PLEASE HELP
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