I converted your comment into a post so we can continue to troubleshoot your system here.
Is your Base Station connected to Wi-Fi? The Base Station does need to be connected to Wi-Fi in order to download a firmware update—the process will not work if it is connected to its cellular backup. For more details on how to connect the Base Station to Wi-Fi, check out this article in our Help Center.
when I select update for. My keypad, the message states it could take up to 25min to download the update. If I co e back a few hours later, there is no update to install and and the system prompts me to download the update.
when I check on the app, it states there is an update available and it will take 1-2nin to install. The install always fails.
now my base station makes a musical sound every 10-15sec.
this is an awesome system. It’s so awesome I want to give it back to you to enjoy as much as I have.
@LawrenceCooper Do you receive any error message on the Keypad when trying to download the firmware update? If you haven't already, I would recommend resetting your Base Stations and then try applying the update again. To reset the Base Station, take the following steps:
Unplug the power cord from the Base Station and use a Phillips Head screwdriver to remove the screw below the plug
Remove the bottom cover and remove one battery from the Base Station
Wait 30 seconds
Reassemble the Base Station by inserting the battery, cover, and the power cord
When powered up after the reset, you will hear the Base Station say, “Welcome to SimpliSafe"
After the Base Station has been reset, try using the Keypad or SimpliSafe mobile app again to install the firmware.
emily_s
Community Admin
•
3.4K Messages
7 months ago
Hi @j1335flourish,
I converted your comment into a post so we can continue to troubleshoot your system here.
Is your Base Station connected to Wi-Fi? The Base Station does need to be connected to Wi-Fi in order to download a firmware update—the process will not work if it is connected to its cellular backup. For more details on how to connect the Base Station to Wi-Fi, check out this article in our Help Center.
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LawrenceCooper
1 Message
5 months ago
I’m having the same problem.
when I select update for. My keypad, the message states it could take up to 25min to download the update. If I co e back a few hours later, there is no update to install and and the system prompts me to download the update.
when I check on the app, it states there is an update available and it will take 1-2nin to install. The install always fails.
now my base station makes a musical sound every 10-15sec.
this is an awesome system. It’s so awesome I want to give it back to you to enjoy as much as I have.
1
0