Video doorbell camera not working properly

Every single time I have had this message I have done a connection check and have had nothing but “good” conditions with full bars for both WiFi signal strength and upload speed. 

@alexandralovejoy96​ Doesn't matter, I've had all blue bars for the most part on two doorbells for 15+ months.

Rebooted Wi-Fi 15 times in the last month, working with a tech a little, I think he's given up again, moved the base all over the place, lol, replaced with supposed upgraded doorbells, better wifi antennas they said. No joy. Old ones are still laying here getting dusty.

Same, no improvement whatsoever, or very little. Either don't like my all brick and plaster rancher or just cheesy hardware. I'm leaning the latter.

All blue bars, one has -38Dbm and usually near 10Mbs upload, 24 is available though.

Actually the weaker Dbm one seems to work a little better, which is strange.

I can't force them to connect to the best mesh access point. Is what it is.

They make nice $169 doorbell buttons. 😂

A few say they work, I've seen no proof.

My proofs in the solar powered outdoor cameras, 8 second live views is an improvement over what they were, but, certainly not performance mode as advertised.

Still, useless for perp ID via live view, does do videos and upload, detection & download. Most of the time...

Even though they're old technology, they don't do what the doorbells do, inconsistent and can't be counted on to function properly. For me anyhow.

I'm on my 4th doorbell camera, Simplisafe is not proving effective.

I'm done, going to a new system.

I also have their security system, which I'm unable to use, due to a roommate being home 24/7. That's the reason the doorbell camera is so important!!

Paying $30 a month for zilch!!

I'm done Simplisafe, they aren't so simple or safe...

I've reset, reinstalled, spent countless time on the phone with techs. They've replaced the gadget, so on and so forth!!

@carterdap we apologize to hear about this experience. If you let us know the exact issue you are experiencing with your Video Doorbell, we can try and troubleshoot here in the Community.

@emily_s​ I'm also having these problems. I've followed online suggestions, checked connection, done the resets, etc... the doorbell is garbage. I'm not inclined to waste my time with SS tech support. My base station is on a table in front of the window next to the door - literally plugged into the closest power outlet to the doorbell camera. The wifi is in the same room. 

Is simplisafe ever going to actually acknowledge their doorbell is garbage and come up with a Gen 2? I'm to the point where I'll give SS the chance to release a new doorbell, or I'm going to start changing my system out and call it a loss.

Hey @addorsey​ you having a SimpliSafe provided extender tells me that you've been working on this for awhile now. When connected to the Extender and running the connection check what is it telling you for your connection strength, not necessarily speed? 

Also what sort of material and density is between the extender and the Video Doorbell Pro? Any other electronics that could be impacting signal?

@addorsey​, I am in agreement with you.   I selected SimpliSafe because they partner with my homeowners insurance.   Now, I regret that I did not purchase one of the more popular video doorbell doorbell. 

Update on my previous post. New transformer installed. My "latest model" SimpliUnreliableOutdatedTechnology Doorbell still doesn't reliably connect to my iPhone app for me to view who is at the door. My house has a solid door, no storm door so when we open the door we are face to face with whoever rang the bell. This is an unacceptable vulnerability that a doorbell security  camera system should address.