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alexandralovejoy96's profile
alexandralovejoy96

2 Messages

Friday, July 19th, 2024 4:28 PM

Video doorbell camera not working properly

My video doorbell camera has issues when motion is detected - I get a notice that no video was recorded. Then when I click on the live video it is unable to connect. 


I have been having these issues consistently with our video doorbell camera for months and have gone through all the suggested steps with SimpliSafe customer service to try and resolve the issue. It’s only resolved temporarily until the next time it occurs. 

The security system base is maybe 3 feet away from the doorbell camera and the WiFi router is maybe 10 feet away. I am having zero issues with the other outdoor camera that is a good 20 feet away from both. I am displeased with the functioning of this service and am close to getting rid of it and just utilizing a ring door bell because this is getting ridiculous at this point. 

Anyone having similar issues and have any suggestions? 

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4 months ago

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emily_s

Community Admin

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3.4K Messages

4 months ago

Hi @alexandralovejoy96, 

If you receive a No Video error message on your recordings, that indicates that the camera disconnected from its Wi-Fi connection. The first step we would want to take here is to use our in-app Connection Check tool. This will scan the Video Doorbell's connection to your network, and provide additional troubleshooting steps to improve its connection based off your results. 

You can use this tool in the SimpliSafe mobile app by navigating to My System > Camera Settings > select [your Video Doorbell] > Connection Check > Start Connection Check. 

We also have this guide in our Help Center to troubleshoot this error further. I would also recommend checking it out for some additional troubleshooting.

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alexandralovejoy96

2 Messages

Every single time I have had this message I have done a connection check and have had nothing but “good” conditions with full bars for both WiFi signal strength and upload speed. 

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4 months ago

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dlpsr

1.4K Messages

@alexandralovejoy96​ Doesn't matter, I've had all blue bars for the most part on two doorbells for 15+ months.

Rebooted Wi-Fi 15 times in the last month, working with a tech a little, I think he's given up again, moved the base all over the place, lol, replaced with supposed upgraded doorbells, better wifi antennas they said. No joy. Old ones are still laying here getting dusty.

Same, no improvement whatsoever, or very little. Either don't like my all brick and plaster rancher or just cheesy hardware. I'm leaning the latter.

All blue bars, one has -38Dbm and usually near 10Mbs upload, 24 is available though.

Actually the weaker Dbm one seems to work a little better, which is strange.

I can't force them to connect to the best mesh access point. Is what it is.

They make nice $169 doorbell buttons. 😂

A few say they work, I've seen no proof.

My proofs in the solar powered outdoor cameras, 8 second live views is an improvement over what they were, but, certainly not performance mode as advertised.

Still, useless for perp ID via live view, does do videos and upload, detection & download. Most of the time...

Even though they're old technology, they don't do what the doorbells do, inconsistent and can't be counted on to function properly. For me anyhow.

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4 months ago

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