2 Messages
Outdoor Camera no longer picking up motion
Hi - my outdoor stoped picking up motion when I updated the Wi-Fi network. The camera is 6 feet off the ground over the garage and it will not pick up a car pulling into the drive way and then right under the camera.
it also does not pick anyone up walking around.
The only change I made from when it worked was the Wi-Fi network, and it worked well until then.
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @frankm,
Sorry to hear about your camera issue. Did you switch your Outdoor Camera to the new WiFi network before you took down the old network? It wouldn't switch automatically, you'd have to configure it in the SimpliSafe app.
Also, you would want to switch WiFi on the Base Station and the Outdoor Camera separately - switching on the Base Station won't do it for both.
What you can do next is reset the Outdoor Camera by pressing the pairing button in the back for 16 seconds. When you release, it should reboot, and then enter setup mode. You can then set it up like a new camera in the SimpliSafe app - including setting the new WiFi network.
1
0
lukebrown46
1 Message
1 year ago
What do you mean “shutter set to close in off?” I’m having the same issue and am trying to solve it. Thank you.
1
0