2 Messages
Indoor camera won’t connect to Wi-Fi
I had an indoor camera that I used without issue for about 3 years. I moved and got a new ISP, so I had to reconnect the camera. I’m now in hour two and this whole process has been ridiculous and miserable. First, it took a good 45 minutes to get the camera to read the QR code, and there’s no alternative to set it up aside from that code. And now it simply won’t connect to my Wi-Fi. Yes, I checked that my Wi-Fi met the (frankly ridiculous) standards of 2.4GHz, etc etc. My neighbor even let me try using their Wi-Fi, which is a totally different provider, to see if it was a problem with my ISP. Still nothing. Trying to contact customer support is worthless. After waiting on hold for 45-60 minutes they literally just walk you through the same steps of the app. Not actually useful at all.
emily_s
Community Admin
•
3.4K Messages
1 year ago
Hi @ryiannakos,
The first thing we would want to look at is if any lights were showing on the SimpliCam after scanning the QR code.
A blinking red light means that the camera is unable to connect to Wi-Fi - be it a range or interference issue, or the login information is incorrect. But a blinking yellow light would indicate that the camera was able to connect to the router, but the router isn't letting it connect to the wider internet. In that case we would want to look at the router's settings.
And if you haven't tried this already, I would also recommend resetting the camera by pressing and holding the button on the top of the device for 20 seconds. When you release the button, the camera will reboot and prompt you to set it up in the SimpliSafe mobile app again.
5
0
matthewa17d08
1 Message
9 months ago
Having the same setup issue. I have 2 cameras. One connected with no issue. The second one won’t connect no matter what we do. SimpliSafe replaced the camera twice still can’t connect. Customer service is no help all they do is have me repeat the same process over and over again
BTW - the camera that won’t connect is within 10 feet of the base station. As for WiFi I have multiple access points throughout the house and outside. My signal is as strong as can be
4
biznes2ck
2 Messages
6 months ago
I had the same problem - camera would not connect to WIFI. Tried in 2 separate houses to see if it was just us. Tried a WIFI extender. Didn't matter how close the camera was to the base - would not connect or if it did connect would not stay connected. Went through troubleshooting several times. Useless. Never worked. Waste of alot of time. SimpliSafe replaced it - same issue.
Figured out the problem is the SimpliSafe indoor camera- does not connect - whatever software/hardware they use- it is a product issue- not a customer issue.
Bought a Eufy which has no problems whatever room or garage it is in, it always works.
(edited)
3
sdp165
2 Messages
17 days ago
It's Oct 2025 and I'm now having this issue too. Usually it's the outdoor camera that acts stupid even though it has a strong connection, now it's the indoor camera. It's a constant let down with this equipment, and their half baked app.
I have a blinking yellow light, camera took forever to detect the stupid barcode (another "feature" that could be simplified by giving us manual control). After the stupid camera finally detects the dumb bar code, it says it'll connect to wifi and nothing... app says to retry later basically... Your support has been astoundingly useless, basically perform user-blaming "troubleshooting" to make it seem as if the trouble is on our end, WHEN IT'S NOT, IT'S YOUR EQUIPMENT.
This indoor camera barely gets used, so there's no understandable reason for it to act up. Little use means little heat put through when the camera is active and being viewed through. Sit's idle 99% of the time.
I've reset my router, it's not giving the camera any issues, the router doesn't even see the camera................. so basically this stupid thing isn't actually making any attempt to connect at all. Typical of a sellout company that's being run by a private equity outfit now, drive everything to garbage, take the money and run while it fails and falls.
1
0
timhay75
4 Messages
17 days ago
Having the same problem with one wireless Simplicam. My other three wireless cameras continue to work. This one disconnected from wifi after working from the same spot for over 3 years on this same wifi. Now will not reconnect after running through this painful QR code process a couple dozen times. Chat support was useless, called in and after the "verification" process was transferred to a "camera expert". Was in hold for 5+ minutes and then disconnected. I think I just want to cancel with them all together.
(edited)
0
sgreynolds189
12 Messages
16 days ago
Yes, my Simplicam has just done the same thing......flashing yellow....tried to reconnect to the same network it has been connected to for past 2 years...will not connect.....grrr
1
nope
5 Messages
16 days ago
@sgreynolds189 @timhay75 @sdp165 @perezrachael1991 @matthewa17d08 @jwstyleinc @ryiannakos @biznes2ck
found this solution that finally worked for me! Having the same issue, after trying SimpliSafe's app setup/reset nonsense literally dozens of times in the last 4 hours, found this Reddit post from FIVE YEARS AGO that instantly worked:
"Its probably a firmware issue. Go into the camera settings on the app, go into the motion detection settings and toggle motion events to off. This should allow the camera to connect and update within the next 24 hours."
https://www.reddit.com/r/simplisafe/comments/n9iqld/comment/gxo1y0j/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
SimpliSafe's tech support is TRASH - been waiting for them to text me back for 3 hours lol
(edited)
3
sgreynolds189
12 Messages
16 days ago
Hello All
After giving up late last night , the overnight rest for the camera must have worked as it connected this morning no problem....I wonder if this was a Simplisafe outage as when I was posting my earlier comments in this thread yesterday I kept getting a simplisafe error stating there was an outage....coincidence.. I don't know.
Not sure if this helps anyone else though....
Shaun
9