Removing old account, I don't know who the previous owner was.

Hi @peknobel​ 

The best option here would be to contact our support team directly. They'll be able to verify you over the phone and get that old location removed from your account. You can contact them directly with the details here.

I did - they will not do anything if I don't know the original account.  Simplisafe claims they are concerned about stolen cameras - this isn't true, they want to brick used cameras so you buy a new one.  If they actually cared they could verify with the old account that they sold their camera.  As usual terrible service with this clown show company

@rolsen40​ If the original owner of your Outdoor Camera removed it from their account, you should be able to add it to your account. I've forwarded your case to our escalated Support team - a specialist will be in touch soon to get to the bottom of this.

I'm having the same issue

@withthesefreemanhands​ Suggest you call support and speak with customer service to rectify this as this community is usually not monitored by SS on weekends. Please post your outcome here if you get a chance. 

Simplisafe's policy seems pretty clear and transparent: If a camera is not associated with an account, you can't attach it to yours. End of policy.

Short and concise.

@captain11 I don't think anyone is questioning the clarity of their policy, just the practicality of it. 

@laroccash​ Good point as I read the thread again, but given the security implications, I understand it and, at least personally, can't criticize it.  Of course, some policies...