‎Legitimate email, or SPAM/SCAM? | SimpliSafe Support Home
Skip to main content
 
K
kimproemmel

1 Message

Wednesday, June 30th, 2021 3:23 PM

Legitimate email, or SPAM/SCAM?

I have recently received an email claiming to be from SimpliSafe, stating that there has been a comment added to my request . . . . but I have no request in process.  The email address seems legitimate (privacy-request@simplisafe.com) but the fact that it refers to a non-existent request seems like a scam.  Has anyone else dealt with this?  I tried customer support by phone, but the automated operator said wait time is over 30 minutes (another disappointing issue altogether.)

Post

 • 

Updated 

1 month ago

831

3

0

davey_d

Community Admin

 • 

5.7K Messages

3 years ago

Hello kimproemmel,

So sorry  about that very vague note. Did you happen to recently submit a request under the California Consumer Privacy Act? If so, we use a ticketing system to keep track of requests.

- Johnny M.
SimpliSafe Home Security

0

0

rkmuzio

1 Message

9 months ago

This happened to me yesterday but I did not click on the link.  I have no idea if its legit - and didn't put in a request.

1

0

emily_s

Community Admin

 • 

3.4K Messages

@rkmuzio​ As Davey mentioned above, we do use a ticketing system to track these type of requests. I know you said that you didn't submit a request under the California Consumer Privacy Act, but do you know if you made any type of request on another channel that could have been sent to our Privacy team?

Like

Reply

9 months ago

0

lwoodall

1 Message

1 month ago

Doesn't simplisafe have a way to forward these spoofing/phishing emails to them so they can have them looked into?  amazon does, paypal does, many companies do -- then the can shut down the criminals trying to scan Simplisafe customers.  where do we forward these emails?

1

0

captain11

Captain

 • 

6.2K Messages

@lwoodall​ Excellent suggestion and, as long as SS clearly communicates what the link should be used for, they should initiate it as soon as possible.

And SS, don't be overly polite on this one. Something like " This link is solely intended for submission of suspicious emails. Please call or chat support for any other reasons. Any messages received for other than the intended purpose will be deleted and not replied to. Period.

Go one step further and provide examples including Davey's information that SS does not have a public ticketing system etc.

Iwoodall, thank you for your post!

Like

Reply

1 month ago

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?