Connection Error: Check that you device hs an internet connection

I started getting the same error about 3 months ago, just as they updated the mobile app.  Tech support finally admitted they were aware of the problem, and said to log into the website through a mobile web browser until the app works again.  I did that for about a month. 

Now, I can log into my account through a browser on my phone, but nothing works.  I get a message saying "Critical Action Required- You are no longer connected to emergency service dispatch. Call us at 888-734-2792."I  t goes on to say my base station only works with a 2G connection, and need to be upgraded.

When I called tech support they told me I have the latest base station hardware, and that no upgrade is needed.  A ticket was put in with their higher level of tech support/IT people 2 months ago.  I never heard anything back from anyone.

Every time I've called after that I get someone overseas that wants me to do the same hour long troubleshooting that I already did multiple times.  They either refuse to read the account notes, or don't have access to any.  They also don't listen to anything I say, even though I'm always calm+nice when I call (until they start ignoring me like they always do).

Today, my cameras turned on after getting home and won't close.  I don't have any access to them since the app and website don't work. My guesses are...they either messed up huge on the software when they did the update, they got hacked by outside people, or their own IT people screwed up the software update on purpose and asked for a payout to fix it. I don't think it would take over 3 months to fix the app and website. 

Tech support confirmed my device is supported by the app.  I tried different web browsers...both don't work (Samsung browser and Chrome). On top of that, a smoke detector went off at 12:30am this past weekend, and there wasn't any smoke, steam, or any other reason for it to go off.  It's also the least dusty area of the house.

All these problems finally got me to post this.  I'm sure many others are having problems but don't have the energy to post after being on the phone with tech support for hours.    I'm surprised how bad the customer service has got since I first got simplisafe years ago (gen 1 system) to now with my gen 3 system

@Sickofit​ I'm sorry to hear about your experiencing accessing your app. I've forwarded your case to our engineers to look into, and please know that we're going to do everything we can to regain your access as soon as possible. An engineer will contact you soon, so keep an ear out for their call.

Regarding your Smoke Detector's false alarm, our Smoke Detectors use photoelectric sensors that detects smoke through the distortion of light beams. Due to this, false alarms can sometimes happen if there is dust buildup, or if a small bug happened to get inside. To prevent false alarms, we do recommend vacuuming the Smoke Detector monthly to ensure a dust buildup doesn't happen.