Additional User Access Now Available!

@Pack Yes, Users on your account should be able to receive push notifications. We previously submitted your case to our tech team to look into further. We see that they reached out to you, so please check your voicemail and email for next steps.

Got one call that I missed a week ago. They haven't called back or given instructions on voice mail.  Please have them email me steps.   Thanks.

@Pack A member of the team also should have emailed you after they made the call. Please check your inbox (and spam box, just in case) for next steps from the team.

@Crease Thank you for bringing this to our attention. We have submitted your case details to our tech team for further investigation. A member of the team will be in touch soon to help, so please keep an eye on your email inbox.

@simplisafe_admin​, thanks for the reply.  For whatever it's worth, I updated the app today to 7.26.0, and the widget is still broken even after I re-authenticate with the app and drop a new copy of the widget on my phone's home screen.

@simplisafe_admin​, how soon is "soon", and when should I expect this contact?  It's been over a week since your previous message, and I've received no communication from the tech team.

@Crease We connected with the team, and they did attempt to reach out to you via email, so please check the inbox of the email address associated with your Community account. Please also check your spam box to ensure it did not go there in error.

@simplisafe_admin​, thank you for the update, but I'm not seeing it.  Even when I search all of my e-mail (including Spam) for "SimpliSafe", I'm seeing no such message.  What's the originating e-mail address I should use in my search?

I've verified my e-mail address in my profile here.  It's correct.  I'd also note that even though I'm "following" this topic I haven't been receiving e-mail updates whenever new replies are added to this thread, so I know about new information only when it occurs to me to visit here and check again (thus the delay of this response by several days).

EDIT (9 April 2025):  I was contacted via e-mail yesterday and had some questions answered yesterday and today.  Reportedly this widget "is broken for all multi-user accounts right now" and is being worked on by SimpliSafe engineers.

@drhodes​, I think the article linked in the initial post answers your second question.

@drhodes Users on your account cannot remove an Owner from the system, change/see billing information, and they have limited access to Active Guard Outdoor Protection functions. 

Users can:

• Arm and disarm the system remotely

• Cancel or escalate alarms

• View timeline, activity, system status, and live camera streams

• View, download, and delete video recordings

• Manage alert and notification settings

• Manage device and system settings

It was recommended I make a clarification about my request.
Basic users:  arming, disarming and responding to alarms only.  Do not have access to changing any settings or access to video functions such as access, edit or deleting.
vs. Owner-like users:  What you have presently.

I would like that too. Also, if you have multiple alarm sites, be able to select which alarm sites the user will have access to. 

@ss5065ms We will forward this suggestion to our devs for their consideration! 

@simplisafe_admin​, yeah, I think this feature as-is is a welcome improvement to the service—even with the insanely long delay after last year's promised delivery—but there are definitely ways it could be better.  Even without full granular control of provisioning permissions in something like a traditional administrator-user paradigm (which would likely be much more complex than most customers would want to manage), it seems like SimpliSafe could create more than one permission tier so that Additional Users could be granted groups of permissions at a time.

@ss5065ms​ 

The sooner the better.  Thank you!

@jk5598224 Users added to your system will be able to manage system settings, including PINs.