Product Support
Getting Started
Using Your System
Account & Billing
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Getting Started

We’re on a mission to make every home secure. Download the SimpliSafe® Mobile App to get started today, and use this page to learn more about your system.

Get To Know Your System

Installation Troubleshooting

Next Steps

Setting Up Your Base Station

Install your Base Station in a central location at your property

How do I Activate Monitoring?

Monitoring adds an extra layer of security to your property

Is a Permit Needed for a SimpliSafe® Security System?

Some municipalities require a permit for your security system

How do I Download a Monitoring Certificate?

A certificate may save you money on your homeowner’s insurance

Interactive Experiences

Having Trouble Connecting to Wi-Fi
Having Trouble Connecting to Wi-Fi - Initial Setup
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Customize Your Device Settings
Customize Your Device Settings: Mega Flow
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Installing Your Devices
Process definition for Installing Your Devices: Mega Flow
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What Happens in the Event of an Alarm
What Happens in the event of an alarm V2
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How To Test Your System
Process definition for How To Test Your System
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Customizing your Exit/Entry Delays
Customizing your Exit/Entry Delays
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Resetting your Base Station
Resetting your Base Station
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What is Practice Mode?
What is Practice Mode?
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Professional Installation: OnTech

What is Pro Setup by OnTech?

Have a seasoned technician come and install your system

How do I Purchase and Schedule my Pro Setup Service by OnTech?

Learn more about purchasing and scheduling with OnTech here

Getting Ready for Your OnTech Service Appointment

Everything you need to know to prepare you for your service appointment

Manage Your Account

Take control of your account by learning how to set up PINs, change your monitoring plan, manage your billing, and more.

Learn More

App Features & Settings

The SimpliSafe® Mobile App keeps you connected to your home, even when you’re away. Learn how to navigate the app and customize your system here.

Customize Your System

Installation Troubleshooting

We strive to make setting up your system a breeze. Running into an issue during setup? This section will walk you through solving any issues you may run into.

Troubleshoot an Issue