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If you see the “Low Sensitivity" error for the Smoke Detector, Carbon Monoxide Detector, or Smoke & Carbon Monoxide Detector, that indicates that you need to clean your device so it can detect properly. To Clean the Device: Twist the detector counterclockwise to remove it from its bracket Remove a b
Errors / Warnings
Help Center Article
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Smoke & CO Detector
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste
Troubleshoot an Issue
CO Detector
The CO Detector takes three (3) Energizer AA "UItimate Lithium" 1.5V batteries and has a life expectancy of 3-5 years depending on placement and usage. To change your CO Detector batteries, twist counter-clockwise to remove the device from its' bracket. Avoid pressing the test button while removing
Battery / Power
The Smoke Detector, Carbon Monoxide Detector, and 2-in-1 Smoke & CO Detector all feature a Tamper Switch, to make sure that the device is properly secured into its mounting bracket. It’s a small button on the back of the unit that is normally held down by part of the mounting bracket. When it is not
LED / Lights
When the Carbon Monoxide Detector detects carbon monoxide, it will sound the alarm to notify you of the potential hazard. After the alarm has sounded two things will happen at once, depending on your monitoring plan. The first Primary Contact will receive an Alarm Text, and also a phone call from th
Install / Set Up Help
